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Super-value SIM

Real-name
Registration Guide

Supp. eSIM | Data Sharing

Smart Watch
eSIM

Ai Travel SIM

FAQ

Transferring your number to SoSIM

Name: SoSIM
Brand: SoSIM

MNP Rewards ❯

Schedule Your Porting ❯

Porting Application Guide ❯

FAQ ❯

Schedule Your Mobile Number Porting

Enter your Contract End Date of current operator

Please use the following default date for Contract Ended / Prepaid SIM / No Contract Monthly Plan users

Billing Cycle Cutoff Date / Service Package Expiry Date

Please refer to your bill / statement for cutoff date

Day / Month

View Example

Bill / Statement Example

Mobile Number:

12345678

Bill Date / Cutoff Date:

2023/10/26

Payable Amount:

$300

Due Date:

2023/10/24

For the above statement details, input Day 26 / month as Billing Cycle Cutoff Date

Suggested Schedule

Calculated assuming no fines and utilising the remaining monthly services

Porting Application Date:

YYYY/MM/DD

Buy SoSIM
Activate SoSIM and complete Real-name registration
Log in SoSIM account for porting application, select Earliest effective date for effective date
(click here for detailed guide)

Earliest Effective Date:

YYYY/MM/DD

Insert SIM card 1 day in advance to planned effective date to received notification SMS
Log in SoSIM account to confirm the port-in number shown in the top left corner

(If MNP application is failed, please check the reason, and apply again after your planned schedule)

Reminder:

Mobile number porting generally requires 3-5 working days for the verification process. The suggested schedule is for reference only. We recommend completing MNP after your contract ended AND before the monthly billing cycle cutoff date to avoid incurring additional charges.
Please ensure you have provided correct information. You will need to resubmit if application fails.
Mobile number porting service is fully suspended during 1st to 4th day of the Chinese New Year. Please apply porting 3-5 working days in advance. For details, please log in SoSIM account.
Suggested schedule is calculated assuming mobile number porting is successful in 1st time application. To avoid extra cost due to failed application, you may submit application prior to the suggested schedule.

Mobile Number Porting Special Rewards

Promotion period: 2024/6/1 until further notice
Apply within the promotion period to enjoy special rewards after successful porting for Primary SIM:

100GB Local Data / 30 Days
Supplementary SIM Free Trial 30 Days⁸
(Voice + Data Sharing with Primary SIM, among family / multiple devices)
Travel Data 33% Discount Coupon x 3
(Applicable to purchase of APAC / Greater China Travel Data 1-day or DIY Pass)

Upon successful application of mobile number porting, rewards will be distributed to eligible SoSIM account. Terms and conditions apply.
Rewards will be distributed as eCoupon (Rewards > My Coupons).
Reward 1 Local data will be activated immediately after clicking "Redeem Reward", please refer to Home > Active Plan for details.
Reward 2 and 3 can be redeemed when purchasing designated service. Supplementary SIM service will be auto-renewed upon expiry (auto-renew option can be updated at "Home > Setting" after logging in).

Terms and conditions:

Customer must submit mobile porting application during the promotion period (both dates inclusive) AND successfully ported-in to enjoy the offer.
Offer is only applicable to Primary SIM number porting and Supplementary SIM is not eligible.
To redeem the rewards, customers are required to purchase a 30-day or above local data package during the reward validity period.
Please make sure that the number porting information you entered is correct, so as not to delay the process and lead to failure to enjoy the offer.
Rewards must be redeemed or used after logging in SoSIM account, while the SoSIM prepaid card must still be valid. If the card has expired, all rewards will be cancelled and non-refundable.
Rewards are not refundable for cash, will not be reissued or replaced if lost, deleted or used by others.
SoSIM reserves the right to modify the terms or terminate the offer at any time.
In the event of any dispute, the decision of SoSIM shall be final and conclusive.

Mobile Number Porting Guide

Purchase SoSIM

Get your SoSIM from PARKnSHOP,
Watsons or SoSIM eShop
(can choose to redeem at Hung Fook Tong along MTR routes)

Real-name Registration

Inserting SIM or scan and install eSIM in your mobile device for activation, then complete Real-name Registration

Reminder: Porting applicant and current SoSIM real-name registrant need not be the same person

Seamless Port-in Tips for New Joiners | Try Smart & Port Smart

First… Transform to explore our local & travel service!

Within 48 hours upon SIM activation, transform to Travel Data with extended SIM validity of 180 days.
You can surf the net freely in APAC, like in Hong Kong, and try our local data connection.

Then… Apply instantly for porting online!

After transformation and completion of real-name registration, you can apply for MNP following our porting guide.

Mobile Number Porting Application Reminder：

Your current SoSIM number will be invalid upon successful porting, while existing active packages and stored value balance are not affected.
Postpaid and prepaid numbers are welcome to port in. Please enquire your operator if you are uncertain about your mobile number type.
Please make sure your port-in mobile number can receive SMS for verification.
(Suggest inserting your SoSIM and SIM card to be ported into your phone(s) at the same time. If you wish to port in a prepaid number, please prepare a photo of your prepaid SIM card for convenience)
To ensure your SoSIM number is still valid on the number porting effective date, you may need to recharge to extend SIM validity.
Your port-in number must be active before successful porting. Please do NOT request your current operator to terminate the service of your port-in number.
The actual port-in date is subject to various factors and may lead to delay or failure.

Go to setting, select "Change Mobile Number (Porting/New number)"

Select your current mobile number (from primary or supplementary SIMs that have completed real-name registration)

Enter the mobile number you wish to port in and receive one-time password for verification

Input porting information, including the existing operator and porting date. Then, choose your user type and current SIM card type

Upload identification document photo and personal information of the mobile number registrant

You will receive a confirmation message for your MNP application after application submitted

Click “Learn More” hyperlink in reminder of main page for porting status, including porting mobile number, porting date and time

Change Port-in Effective Date

Click “Learn More” hyperlink in reminder of main page to view Porting Reminder > “Change Port-in Date”

Reminder: you can change at least 3 days prior to your planned effective date

Choose your desired MNP effective date, then click “Confirm Update”.

Latest port-in effective date and status are displayed in MNP reminder in main page

Terms and Conditions:

SoSIM is a telecommunications service brand of Hutchison Telephone Company Limited. Through authorised retailers and the internet (which includes through apps and software), we provide SoSIM and related merchandise subscription services (hereinafter “the services”) to the customer.
Your use of SoSIM website or the use of the app for mobile number portability application, signify your agreement to be bound by the following Terms and Conditions:
1. We/I understand that the current SoSIM Mobile Number will become invalid upon successful porting of Mobile Number.
2. Subject to the successful porting of the Mobile Number to the Recipient Network Operator (RNO)‚ we/I request the Donor Network Operator (DNO) to terminate the voice / data / fax services on the Mobile Number with effect from the Requested Cut-over Time. The continuation of other services provided by the DNO‚ if any‚ shall be subject to the applicable terms and conditions for such services of the DNO.
3. We/I request the DNO and the RNO to effect the porting of the Mobile Number to the RNO’s network with effect from the Requested Cut-over Time.
4. We/I understand that the porting of the Mobile Number does not affect our/my obligations owing to the DNO incurred prior to the successful porting of the Mobile Number under the applicable service terms and conditions of the DNO.
5. The Requested Cut-over Time is subject to the DNO’s confirmation of the details herein and the technical arrangements between the DNO and the RNO in accordance with the Code of Practice related to the Implementation of Mobile Number Portability issued by the Telecommunications Authority. For the purposes of effecting the arrangements as detailed in paragraphs 2.2 and 2.3 herein‚ the RNO is hereby expressly authorized to change the Requested Cut-over Time as the RNO may reasonably consider appropriate.
6. In the event that the Mobile Number cannot be ported to the RNO’s network due to incomplete‚ wrong or false information provided by us/me or any grounds beyond the reasonable control of the RNO‚ the RNO has the right to cancel this porting application.
7. Except for any liability which cannot be excluded by law‚ we/I agree that the DNO and the RNO will not be liable to us/me or any other party in contract‚ tort or otherwise for any loss or damage suffered by us/me or any other party howsoever arising from or in relation to this application and the related number porting arrangements.
8. We/I agree and authorize that our/my personal data disclosed herein may be transferred to all relevant parties who may require access to our/my personal data in connection with this application and we/I understand that we/I may request access to and corrections of our/my personal data.
9. We/I understand that after the change of mobile number, the real-name registration information of the original prepaid number will be automatically updated to the newly effective port-in mobile number.
10. We/I confirm and declare that all information provided herein by us/me are accurate and correct and we/I shall be wholly liable for and shall fully indemnify each of the RNO and the DNO against any costs‚ claims‚ demands‚ liabilities and expenses resulting from our/my breach of this clause.
Customer is subject to the terms and conditions of the Service upon successful activation of the Service, and also SoSIM Prepaid SIM Terms and Conditions. Porting date of MNP can be as fast as 3 days upon successful application.
SoSIM reserves the right to amend offers and charges without prior notice.

FAQ before Number Porting

1. Can I port my number to SoSIM?

2. Can any mobile number, including prepaid and postpaid, be ported to SoSIM?

3. What does SoSIM’s no-contract number porting mean?

4. How many days in advance should I apply for number porting? Does the registrant of the porting number need to be the same as the registered SoSIM customer?

5. How can I check my number porting rewards after successful MNP?

6. What makes SoSIM different from other number porting SIMs?

7. After porting in, can I port my number to another operator again?

8. Is there a limit on how many times I can enjoy number porting promotions?

9. What is the difference between SoSIM's default Hong Kong data and travel data packages?

10. Can I use SoSIM in devices other than mobile phones, such as routers, tablets and car navigation systems, after porting in?