SIM Replacement
Lost your SIM card and need to replace it?
Physical SIM Replacement Guide
You can purchase a new SoSIM SIM card and log in to SoSIM account to complete SIM replacement instantly by yourself.

Upon SIM replacement completion, "
Number to Recover
" will be reactivated, account information will remain unchanged (including account balance, purchased package and reward). "
Number to Dispose
" will be invalid and cannot be recovered, all account information will not be transferred (including account balance, purchased package and reward).

Warm reminder: "
Number to Recover
" must be valid to apply for SIM replacement, while must have completed Real-name Registration and registered email address for verification.
Real-name Registration for "
Number to Recover
" and "
Number to Dispose
" must be completed by the same registrant with the same identity document to apply for SIM replacement. SIM replacement is non-refundable under any circumstances.

1
Purchase a new SoSIM SIM card for replacement, insert in device to activate and complete Real-name Registration (must be completed by "
Number to Recover
" registrant with the same identity document)

2a
Log in account and enter:
Real-name Registration Management Portal (Settings > Manage Real-name Registration / SIM Replacement)
or
Click toolbar at the top right corner > SIM Replacement / IDD & Travel Service Charges > SIM Replacement

2b
Enter personal information to proceed

3
Click "SIM Replacement"

4a
Select the mobile number you wish to recover ("
Number to Recover
")

4b
Enter one-time password received via your registered email of "
Number to Recover
" for verification

5
Select the mobile number to be replaced and disposed ("
Number to Dispose
")

6
Reconfirm your SIM replacement information

7
"
Number to Recover
" will be reactivated upon SIM replacement completion

8
Close the mobile app first. Reopen the app after 1 minute and log in with your
recovered number
to complete Real-name Registration again (Setting > Real-name Registration)
Reminder: must be completed by the same registrant with the same identity document, or else will be rejected
eSIM Replacement Guide
Select setting > Convert to eSIM / Physical SIM to obtain your new eSIM QR code via SoSIM App / website > My Account portal, at $28 handling fee.

Enter your email to receive one-time password, redemption QR code will be delivered via email. You can scan QR code to install and activate new eSIM, then complete Real-name Registration again.

Upon activation of new SIM, eSIM in your original device will be invalid, while account information will remain unchanged (including account balance, purchased package and reward).
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