Lost your SIM card and need to replace it? You can purchase a new SoSIM SIM card and log in to SoSIM account to complete SIM replacement instantly by yourself.
Upon SIM replacement completion, " Number to Recover " will be reactivated, account information will remain unchanged (including account balance, purchased package and reward). "Number to Dispose " will be invalid and cannot be recovered, all account information will not be transferred (including account balance, purchased package and reward).Warm reminder: " Number to Recover " must be valid to apply for SIM replacement. Real-name Registration for "Number to Recover " and "Number to Dispose " must be completed by the same registrant with the same identity document to apply for SIM replacement. SIM replacement is non-refundable under any circumstances.
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1 Purchase a new SoSIM SIM card for replacement, insert in device to activate and complete Real-name Registration (must be completed by " Number to Recover " registrant with the same identity document)2a Log in account and enter: Real-name Registration Management Portal (Settings > Manage Real-name Registration / SIM Replacement) or Click toolbar at the top right corner > SIM Replacement / IDD & Travel Service Charges > SIM Replacement 2b Enter personal information to proceed 3 Click "SIM Replacement" 4 Select the mobile number you wish to recover (" Number to Recover ")5 Select the mobile number to be replaced and disposed (" Number to Dispose ")6 Reconfirm your SIM replacement information 7 " Number to Recover " will be reactivated upon SIM replacement completion8 Close the mobile app first. Reopen the app after 1 minute and log in with your recovered number to complete Real-name Registration again (must be completed by the same registrant with the same identity document, or else will be rejected) |